Paul Baaahziinga
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Just bought an active 30i, and the app worked great. Not sure if it's just not compatible with recent updates, but it doesn't connect to the cleaner any more. It finds it initially, then won't fully connect, loses the signal (even though I'm literally 1 foot from the power supply) and keeps cycling to search for nearby dolphins. Worked on my data connection at the local Pinch a Penny, then now won't connect at home through wifi even though my phone has a 500MB connection.
3 people found this review helpful
Dear Paul Baaahziinga,
We're sorry to learn about the issues you've encountered with the App.
We would like to get a chance to provide further assistance.
Could you please contact us at Dolphin.app@maytronics.com?
Thank you!
Eric
Works but no attention to detail. For example, when robot is in a cleaning cycle, app just shows "cleaning". Be nice if the app would show how much time is left. Also, the app does not show a map of where the robot has traveled like some vacuum cleaners do. Paid a lot of money for the bluetooth connected version and basically got a bluetooth on/off switch and a scheduler. I'm a software guy and I just think more could have been done. On a positive note, the robot itself does a great job.
11 people found this review helpful
Dear Eric Mayo,
Thank you for your feedback.
We're constantly working on improving our App and that wouldn't be possible without comments like yours.
Could you please contact us at Dolphin.app@maytronics.com so we can review further with you the technical points you've raised?
Thank you once more!
Joe DeNave
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App used to work fine. Now with the latest update, it says the power supply does not recognise the robot. This is not correct as I can manually control the robot from the power supply. Can't change schedule or anything. Please revert to working code. Update 4/18 support reached out yesterday with a fix it sheet that didn't change anything. Will update after next contact. Maytronics stating that it isn't a Bluetooth model. I reinstalled the last version and it works great again.
9 people found this review helpful
Dear Joe DeNave, We're sorry to hear about the issue you've described. We would appreciate it if you could contact us at Dolphin.app@maytronics.com so we can learn more about it and assist you.
Thank you!