Mojo Helpdesk
2.5star
31 reviews
1K+
Downloads
Everyone
info
About this app
Efficient support, anytime, everywhere.
Mojo Helpdesk on Android – your dynamic support solution for agents, managers, and admins on the move. A swift and secure productivity companion, providing real-time visibility into your Mojo Helpdesk account.
Key Features:
Tickets: Instantly search and review tickets, post a comment or a staff note, prioritize, tag, and resolve.
Management: Manage contacts, agents, groups, teams, ticket queues, and more aspects of your helpdesk account.
Administration: Billing, security, add-ons, and more account settings available for admins.
Reports: View and manage different reports (dashboard, tickets count, aging summary, etc).
Multiple helpdesk accounts: Supports multiple helpdesk accounts, on which you have at least an agent role.
Mojo Helpdesk on Android – your dynamic support solution for agents, managers, and admins on the move. A swift and secure productivity companion, providing real-time visibility into your Mojo Helpdesk account.
Key Features:
Tickets: Instantly search and review tickets, post a comment or a staff note, prioritize, tag, and resolve.
Management: Manage contacts, agents, groups, teams, ticket queues, and more aspects of your helpdesk account.
Administration: Billing, security, add-ons, and more account settings available for admins.
Reports: View and manage different reports (dashboard, tickets count, aging summary, etc).
Multiple helpdesk accounts: Supports multiple helpdesk accounts, on which you have at least an agent role.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
2.5
30 reviews
A Google user
- Flag inappropriate
May 7, 2019
I've been putting off using new Mojo until today when I received a notification indicating the old Mojo will retire in a few days. After a day of use, I'm totally pissed and thoroughly disappointed. For the sake of aesthetics, they made everything more complicated than necessary. We have ten sites in our school district; before, I could quickly view tickets for any site, Activity today, Aging summary, Open tickets with a single click by creating a bookmark for each task. Now every task involves a long series of selecting filters; to make matters worse, there's the built-in limitation--I can only create up to 6 customized views. What the hell!!! Also, why must the app prompt me to enter my helpdesk URL during launch every single time? Annoying!
2 people found this review helpful
Jeremy Conaway
- Flag inappropriate
January 11, 2024
Junk! It used to work but for many weeks now it just gets stuck at the white screen. Have to use a browser instead.
A Google user
- Flag inappropriate
October 15, 2019
Garbage. Can't create a new ticket in this pile of steaming code. Freezes and locks up.... Not worth your time. Good luck. I'm finding another tool to purchase. I need a mobile app.
What's new
Added new helpdesk launcher page.