Try It Out
App is horrible. It offers no real functionally other than to make it easier for them to track your purchase. It is very frustrating not being able to disable the bar code that appears when you turn you phone sideways. And it's way too sensitive. I try and use their store as little as possible these days due to other anti consumer practices.
Hello, we're sorry to hear that you're experiencing difficulties. Is it possible to send your contact information and further details to consommateurs@metro.ca? That way we can make sure we follow up appropriately. Thank you and have a nice day. The Food Basics social media team.
Kim Bates
I loaded my coupons before entering the store. Staff scanned my coupons but they did not show on receipt. Tried to rescan but that didn't work because the app says they were already scanned. It was an awful experience, as customers lined up behind us. I left the items as the coupons were the only reason I was trying the products. Uninstalled the app.
72 people found this review helpful
Metro Inc.
February 16, 2024
Hello Kim, we're sorry to hear that you're experiencing difficulties. Is it possible to send your contact information and further details to consommateurs@metro.ca? That way we can make sure we follow up appropriately. Thank you and have a nice day. The Food Basics social media team.
Ulic Longford
Not able to sign in my account so I can't make use of any coupons. When I try to reset my password under the "forgotten password" which is saved by Google so I don't know why it's incorrect I don't get a reset email/link to do so. After more than 20 requests I have given up.
1 person found this review helpful
Metro Inc.
February 26, 2024
Hello Ulic, we're sorry to hear that you're experiencing difficulties. Is it possible to send your contact information and further details to consommateurs@metro.ca? That way we can make sure we follow up appropriately. Thank you and have a nice day. The Food Basics social media team.