Jamie Evans
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Let me start by saying Potbelly has delicious food with great service. My problem is that the app won't deliver consistently. I live between 2 locations, but I can not pick which restaurant I want to deliver. I have a leg injury that makes it difficult to walk there for pick up. It's not that they won't deliver. It's just not consistent. It is very frustrating, especially because I want to support this business.
Chris Morse
This app throws misleading surveys and other "free" promotions that are unobtainable at the user. Two specific examples include being told you can get a free cookie for completing a survey but at the end of the survey it asks for a 20 digit ticket/receipt number but the ticket/receipt number for my orders is only 17 digits. The second example is live right now! Add the perk of a free drink, cookie, or chips to your order. You're told the discount will apply at check out but it doesn't.
Christina Eckstrom
The perks would be great if you only ever use them for in-person orders and never mobile orders via scanning at counter to use them. I can't use perks for mobile orders bcuz at checkout it'll pop up "want to use your perk? (The one you chose to attach to the order)" hit yes and it'll take you back to the menu to re-pick your order, and repeat once you try, again, to checkout with no apparent end to it. When a perk is attached to a mobile order, you CANNOT checkout to complete the order.
9 people found this review helpful
Potbelly Sandwich Works
February 2, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at CustomerService@potbelly.com. Thank you.