4.3
4.76K reviews
100K+
Downloads
Content rating
Everyone
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About this app

NBT Bank

Focused on What Matters. Our Mobile Banking app provides you with the convenience of managing your personal or business finances anytime, anywhere from your Android device.


GETTING STARTED

Enrolling in Mobile Banking is easy! Simply download the app and click the “Register” icon on the main screen. If you are a business customer, please visit your local branch for more information or to enroll.


FEATURES

• View account balances

• View recent transactions

• Transfer funds between your NBT accounts and accounts held at other financial institutions

• Pay bills

• Add, Edit, Delete Bill Pay Payees

• View and modify future scheduled Bill Payments

• View recently processed Bill Payments

• Send and receive money to friends, family, and others with just their email address or phone number

• Deposit a check with Mobile Deposit

• Locate ATMs or Bank Offices by city, state, zip code or use of your device’s Geo-Locator

• Open an account

• Make a loan payment

• Setup more than 20 real-time account alerts

• View up to 7 years’ worth of check and deposit images

• Enroll in biometric authentication to sign in quickly and easily.

• Enroll in Fast Balances to see current balances without logging in.

• Contact our Call Center for Customer Service assistance by phone or e-mail


Business Only Features

• Initiate and approve ACH & Wire transactions

• Access Positive Pay / ACH Reporting


ABOUT

NBT Bank is an independent community bank based in Norwich, N.Y. We offer personal banking, business banking and wealth management services across locations in seven states, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Maine and Connecticut. More information about NBT is available online at www.nbtbank.com. Member FDIC.


CONTACT

For assistance, please contact 1.800.NBT.BANK (1.800.628.2265) or customerservice@nbtbank.com.


SECURITY

When it comes to protecting your personal or business finances you can never be too careful.

For tips and additional information on how to use Mobile Banking safely and securely, visit: https://www.nbtbank.com/Personal/Customer-Support/Fraud-Information-Center

Access to your personal or business accounts is available through use of this single Mobile Banking. NBT Bank Mobile Banking is FREE to all NBT customers. Mobile Carrier standard data and message fees may apply.

Use of the Mobile Banking app and any of its features demonstrates understanding and consent of the NBT Online and Mobile Banking Terms and Conditions.

Member FDIC
Updated on
Aug 20, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Financial info, and Contacts
This app may collect these data types
Personal info
Data is encrypted in transit

Ratings and reviews

4.3
4.65K reviews
Kalli Prevendoski
April 29, 2024
Love the convenience of having the app, however there are times where login is a bit buggy, the app doesn't seem to 'play well' with VPN's, and sometimes the transfer page whites-out before you can finish your transaction. Other than the slight hiccups, it's pretty straightforward and easy to use app, worth it for the convenience.
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NBT Bancorp, Inc.
May 1, 2024
We appreciate the feedback - We'll share your concerns with our team!
Hannah Lasher
October 18, 2022
It's a pretty convenient and intuitive app, mobile deposit feature is a lifesaver. However the app has failed to let me do anything beyond log in for the past few weeks, and now it won't even let me log in (not an invalid password, the entire app just crashes as soon as you press any button.) Some kind of major glitch going on and it's not being resolved quickly, super frustrating and it's making it hard for me to deposit my paychecks.
14 people found this review helpful
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NBT Bancorp, Inc.
October 25, 2022
We're disappointed to hear you're having difficulties when using our mobile app! Please email us at NBTCares@nbtbank.com - we would be happy to further research the issue you're experiencing.
Daniel Bellinger
March 18, 2023
When it's working, it does everything I need - account balances, transfers, mobile deposits, all the bells and whistles! The biggest issue is sporadic usability. About every 2-3 days, it won't log in because "an error has occurred," and I have just come to accept that the app won't be available that day. I'm usually good at taking care of problems before they become urgent, but once in a blue moon, it has messed something up for me. Other than that, the app is great, and I use it frequently!
6 people found this review helpful
Did you find this helpful?
NBT Bancorp, Inc.
March 24, 2023
We appreciate the honest feedback! We would love the opportunity to further discuss your concerns. To get started, please email us at NBTCares@nbtbank.com.

What's new

Performance improvement and bug fixes.