KBZ Mobile Banking

Overall experience is good. However, I noticed that the app does not take a screenshot automatically or give you a preview of the receipt when you make transaction. Other bank's apps do that. It's very annoying because once you confirmed the transaction, the app take you to a different page and you miss your window opportunity to take screenshot. Also there's the issue with the OTP, if you choose to use it, it doesn't work at all and locks your account for some unknown reason.

I really want to ask you that the developers really wish us to read the terms and conditions of KBZ Mobile banking because when you enter into the terms and conditions page, it's really difficult to read the words ( because the font size is so tiny and can't compactible with the mobile screen) and even you can't zoom in easily. Hope you might know and fix it.

I don't know who is responsible for the development of this app, but it sucks!!! The developer do not think from the user's point of view. The experience is terrible and has many flaws. As of today, 24/9/20, I can't use my finger print to login (biometric login)and the worse, I can't even register my fingerprint again. Also when I try to register Auto OTP, it returns error for no reason. Terrible app. You guys should learn other banks apps to experience their service.