ONEX

Frustrating navigation system, very restricted app in comparison to the web page, and overall horrible user experience. One example is to use delivery option you need to have a certain balance or else it throws error, which is understandable, but why should I get another error saying that the delivery isn't available after I recharge my balance? The whole app makes no sense.

While customer support has improved and the delivery service works well, the app can frustrate a lot. It doesn't load the notifications properly and often shows a completely empty menu that just was full of parcels. I need to restart the app multiple times to force it to show the deliveries. Often I get a notification and go to the app only to discover that the subject of the notification isn't being shown in the app.

I don't usually give feedbacks on Play Market, but this is the only way of speaking up to Onex. They have increased the rate from 4K to 5K, removed the bonuses, increased times for packages. It's has been more than 3 months they have my parcell in their us office, and it hasn't been shipped yet! (I should have already received it!!!) - all the good things are gone now, I'm using Onex for more than 4 years now, and after all these I consider using another service.