Jesse Mattox
Long time Open Table user. It's a great app that super user friendly and makes making reservations easy. That said, it's really really hard to get in touch with Open Tabel directly. Currently, there's a problem with their app. I've been unable to modify the last two reservations I've made. Open Table has a virtual assistant, but it's really limited in function. I dug through the app for 10 minutes looking for a way to report the problem. This is the only place I could find to reach then directly
1 person found this review helpful
Erinn Marcinko
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Difficult to use; more steps than bank verification. Verification sent via text then, I have to have it sent to my email. Sit there and wait and nothing happens. Too many steps just to make a reservation at a place to eat! I'm surprised it didn't ask for biometrics or a DNA sample. Feckless app just to make a reservation. If I was a restaurant, I would not allow my customers to use this app.
24 people found this review helpful
Daniel C
They take a very, very simple concept and make it as difficult as possible. I've never interacted with a more cumbersome UI. All I should have to do is put in a city, a restaurant, number of people in my party, and time. Constantly searching for stuff not even close to me or mistaking the restaurant name for a city. Why? Don't they have my location? This thing runs you in circles. Practically useless.
61 people found this review helpful