Greg Janess
Unfortunately the app is not usable with a combination of app and server error messages. I tried to set up a new account about ten times but there was an app error each time. At this point I gave up on the app and tried using a kiosk on the street instead. The kiosk was stuck on the BIOS boot screen so it was also unusable. I've never had issues like this with bikeshare systems in other cities. It was a huge disappointment not to be able to experience Paris as I had planned for this trip.
15 people found this review helpful
Vélib' Métropole
March 31, 2022
Hello, we made an update and the error message is now fixed. We apologize for the inconvenience over the past few days. Feel free to review your comment if you use regularly the Vélib' app and find it useful.
Peter Van der Weeen
Purchased a 1-day pass and successfully installed the app + enabled the NFC feature prior to our trip. Unfortunately the app was not usable: Could not get NFC to work (using a recent Samsung S21) and got a constant stream of server error messages. Had to call the support desk 3 times and they were definitely kind and helpful but overall Velib is an extremely painful experience, so would not recommend at all...
4 people found this review helpful
Aaron Quesnel
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*update, 4 th terminal worked, added a star*What a waste of my time. Having used bike shares all over the world I was confident I could get this to work even having read all the negative reviews. I like their business model. I tried four different credit cards on the app and then went to three different stations to try and none of them would work. I even called support and they could not help as their system is not accepting cards from outside of France. Use a different option everyone!