4.5star
1.33K reviews
100K+
Downloads
Everyone
info
About this app
** If you had unused passes in the old app, log in with the same phone number and the passes will be automatically added to your account. If you had partially used passes or if the passes do not show up in your account, please call customer service at (904) 630-3100 **
An exciting new way to travel around the First Coast is now in the palm of your hands.
The Jacksonville Transportation Authority is proud to present our customers with the new MyJTA app.
Our new all-in-one app provides one source for travelers using our Bus, ReadiRide, Connexion, Ferry, Skyway and other services:
- Personalized Trip Planning
- Find Nearby Stations & Stops
- Bus Route Maps and Guides
- Service Alerts for Planned and Unplanned Changes
- Real-time Arrivals & Schedules
- Wallet Feature for Easy Fare Allocation
- Live Tracking of Bus Locations on the Map
- Add Favorites to Allow for One-Click Views of the Information Most Important to You
MyJTA provides a personalized experience across all services for daily commuters and tourists alike! It is a great tool for optimizing all your First Coast transportation needs.
Plan your trip, pay your fare, travel your way. All in one app!
An exciting new way to travel around the First Coast is now in the palm of your hands.
The Jacksonville Transportation Authority is proud to present our customers with the new MyJTA app.
Our new all-in-one app provides one source for travelers using our Bus, ReadiRide, Connexion, Ferry, Skyway and other services:
- Personalized Trip Planning
- Find Nearby Stations & Stops
- Bus Route Maps and Guides
- Service Alerts for Planned and Unplanned Changes
- Real-time Arrivals & Schedules
- Wallet Feature for Easy Fare Allocation
- Live Tracking of Bus Locations on the Map
- Add Favorites to Allow for One-Click Views of the Information Most Important to You
MyJTA provides a personalized experience across all services for daily commuters and tourists alike! It is a great tool for optimizing all your First Coast transportation needs.
Plan your trip, pay your fare, travel your way. All in one app!
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Ratings and reviews
4.5
1.31K reviews
Lonnie Visintainer
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November 25, 2020
Freezing and crashing. App constantly freezes and crashes making it virtually unusable. When I asked at customer service if they could just print me a card for the reminder of my 31 day pass they said no. I never had these issues using LA's mass transit system. This is one of the worst transit experiences I have ever had . Make a reliable or app or offer options so that people can actually use your services reliable and your notoriously low ridership rates may go up.
37 people found this review helpful
Michele McCollum
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October 22, 2022
Would give ZERO stars if I could. Bloated app which gives absolutely NO info for future dates, i.e. looking for info for a Monday bus route. Then, it tells you to look at the FAQs, and the web page isn't there. Just saw where they had updated the app, but WE can't find any updated app either with log out and log in, reinstalling and deleting or fresh install. We give up. JTA, your all is as unreliable as your buses.
11 people found this review helpful
Jacksonville Transportation Authority
October 24, 2022
Hi Michele, you can now download the new and improved MyJTA app in the play store, or by turning on automatic updates. All JTA bus rides and St. Johns River Ferry trips are free from Oct. 24 - 31, 2022. If you have created an account on the new MyJTA app, you can ride JTA buses for free Nov. 1 - 30 by selecting the Free Month Promo Pass.
Donald Peterson
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August 6, 2020
One thing that can be said for JTA: they are consistent. Consistently WRONG. The arrival/departure times vary by an average of eight minutes from the ACTUAL arrival/departure times. Do yourself a favor and use the texting feature using the bus stop number. Also, if you don't have a mask, don't worry. The buses are WAY overcrowded at times, there's no POSSIBLE way to social distance, and if you're a pair of snot-covered junkies with a 200 lbs Pitt Bill, and no cash, no problem.
17 people found this review helpful
