4.8
31.4K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The Generalā€™s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The Generalā€™s mobile app makes it easy for you!

ā€¢ Quickly obtain a quote* for a new auto insurance policy with The GeneralĀ®.

ā€¢ Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)!

ā€¢ Access your ID Cards immediately after youā€™ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version.

ā€¢ Start and submit a new claim, or even follow the status of an existing claim.

ā€¢ Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time thatā€™s convenient for you!

ā€¢ Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).


Weā€™re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at mobileappsupport@thegeneral.com. We want to ensure a 5-star app experience!


*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states.


End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/
Updated on
Dec 1, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 4 others
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.8
30.9K reviews
Ashley McClelland
July 8, 2023
Rating the app itself; very well made and easy to understand. Simple payment options, easy to access ID cards and policy numbers. I give 4 stars because the call numbers they have connected to the app don't seem to work and immediately hang up on you if you call them. There is a way around that though with the "Schedule a call" option. Other than that, very well made!
48 people found this review helpful
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A Google user
May 6, 2019
Good app. could be a bit better though. I notice that I have to enter password 2-3 times for it to log in. It is same password that I type over and over, so that is a little annoying. So to avoid that, I went ahead and started using my thumb print as a way to log in. So much easier. But if the print wasn't on option on my phone, like it is with so many phones, then others are probably having that issue too...Also paper copies should be an option.
137 people found this review helpful
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Joe Barrington
December 29, 2020
The application is easy to navigate and The General has great customer service, including the automated features. Instant results when looking. I only gave the app itself 4 stars though because the PDF file doesn't open in the newest form of Android 8.0.0 on my device and had to call instead to get the proper file sent via email. Like stated adove, it was instantaneous so no, harm no foul. If the file opened directly from the app though, it would help out more so in case you're pulled over.
66 people found this review helpful
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What's new

Improved Roadside Assistance Feature: Now, eligible customers will be proactively notified about available roadside assistance services during the initial phase of their claim process, offering a more efficient and helpful experience.