Musely

Contains ads
4.2
13.1K reviews
1M+
Downloads
Content rating
Teen
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About this app

Musely provides skincare medical treatments through technology. Musely enables the best dermatologists and pharmacists to deliver and administer medical treatments online for both skin conditions and skincare using the most effective medication and therapeutic procedures. With its revolutionary approach, Musely enables the science of youth quickly and affordably online at the convenience of your home.

Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to every consumer in the world.
Updated on
Mar 8, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.2
12.8K reviews
S. Horigan
May 26, 2021
Doesn't work on Android (Galaxy S9). When trying to get started with Day 1, the button to upload a pic is grayed out (and thats whats needed for the guarantee). Submitted a ticket however there's nowhere in the app to see the tickets you've submitted which is absurd. When filling out the ticket request, the font displays as strikethrough and only goes back to normal when you've pressed the space bar and moved onto the next word. While the app LOOKS pretty, it's a horrible user experience.
52 people found this review helpful
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Trusper, Inc.
June 21, 2021
Hi, we're so sorry to hear about this. If you are still encountering issues, please contact us at support.musely.com so we can assist you with this!
Liv P
June 4, 2022
Clunky and confusing app. I wish more thought was put into the UX of the design and functionality. I logged on after receiving my spot cream because I wanted to find clear directions and struggled immensely to find what I needed. I'm a self -serve user so I hate going to customer support and avoid if I can. After 10 minutes of pushing random buttons trying to find directions, I was able to locate it. Please use more direct language, get rid of the crazy # of drop down options, and just simplify.
41 people found this review helpful
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Trusper, Inc.
June 4, 2022
Hi Olivia, we're sorry to hear that! When your dermatologist sends instructions, we send an email with a direct link to click. We're always looking to improve the experience for our users and appreciate the feedback. If there are any specific suggestions, please feel free to let us know through musely.com/hc/request.
L.K. STAFF
October 19, 2022
To intrusive and to busy. It wants you to set alarms to remind you to apply and they are really annoying. It wants you to check in for every single product you purchase which is redundant and annoying. Getting help is difficult not really responsive. App is confusing and to much going on. I'm about ready to return it because I hate the app so much. So far product has only dried my skin out and irritated my skin.
36 people found this review helpful
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Trusper, Inc.
October 19, 2022
We're sorry to hear you were not happy with the app! The alarms can be deleted from within your settings. Check-ups ARE required for every medication, as this is required for our guarantee (as stated on our website and during the check-out process). The check-ups include advice for side effects, so please continue to complete them!