A Google user
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App crashes when trying to upload files. App very confusing layout and navigation. Contacted support and no response. Product is clearly in mind for Apple/Mac user others are a add on. Buyer beware! Promise used to be a standard in IT industry it seems that edge is lost. Running the latest version of app and Android 10. Installed and reinstalled multiple time same result. Still stand by original review.Not a beta tester or developer. I have moved on. Logs have been sent to Promise Support as stated above no reply or support. Previously had register account on website and relayed details. As stated before no reply in support has been received. Have moved on!
1 person found this review helpful
PROMISE Technology, Inc.
November 22, 2019
Hi Charles:
May I ask your web support CASE ID on support.promise.com website?
Or can you send a mail to call@tw.promise.com, we'll reply you as soon as possible.
Thanks.
A Google user
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It has taken me 4 days to back up 9k pics. Constant supervision is required to keep the phone or computer from going into screen saver. Also app stops instead of pass bad files, so your attention is required for the grueling task of backing up thousands of pictures. I've used better back ups in the past.
5 people found this review helpful
Justin
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Switching between SD and HD photos doesn't make any difference, HD still looks like SD and the HD icon doesn't highlight. This feature used to work in earlier versions, broken now. Please fix.
1 person found this review helpful