reilly waldron
Everything about the app when signed in is fine, but I've had an issue occur now on several occasions where for some reason my fingerprint scan says it's "wrong" and then locks me out of the account entirely after a single sign-on attempt, resulting in having to call into customer service to reset. This is , in itself, rather annoying. It's even more annoying when this occurs on a Saturday after 4pm there's nobody to call until Monday, and I'm locked out of my entire account for several days.
1 person found this review helpful
A Google user
I'm finding that I have a similar problem to one reported by others: the app seems to be grossly incompatible with Google Pixel 3's. Mobile deposit doesn't work - the view finder never snaps a photo of the check no matter how good the lighting and contrast are. There's no way to manually force the photo either. In fact, the UI elements don't appear to work at all. The only way to retry taking the photo is to close the app and log in again. After a few tries, my phone is hot to the touch.
8 people found this review helpful
A Google user
Ignores portrait mode system setting. Many users like me only prefer to use my phone in portrait mode. However this app seems to override that setting and still rotates if my phone rotates. This needs to be fixed as it doesn't abide by the android development rules. No app should override the systems settings on its own.
4 people found this review helpful