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Gave a review not too long ago about the app not working properly, and some changes have been made. I still have problems at times, especially when I go to check my balances on weekends, the system will show $0 in both my checking and savings accounts (which is false). I'm happy with the customer service I have received in the past and I hope they continue to fix the bugs involved with the android app. It's a good app but I intend on giving a better rating once I don't experience the problems.
3 people found this review helpful
Summit Community Bank
January 25, 2019
We're sorry that our app has been having issues. We'd like to hear more about the error you are experiencing so we can pinpoint the problem. Please contact our customer support at 1-877-776-9722. Hrs: M-F 8 am- 6 pm, Sat 8 am-2 pm. You also send us an email with a screenshot at customerservice@summitfgi.com. Thank you!
Lisa Tolliver
Would be nice if you could 'switch off' the card like others have,, also,, some cards have the option of setting spending parameters. This option would also be useful. Updates as these would be valuable. New account members are subject to 9 day hold on deposited checks, so be forewarned. Would be nice to have the card be able to be switched off and also be able to set spending parameters.
2 people found this review helpful
Summit Community Bank
September 30, 2021
Lisa, we appreciate your review and feedback! We're always working to improve our app for the best banking experience and we thank you for your comments.
Chapel Reed
The app could use with another update in my personal opinion. Ive been unable to add my discover credit card to the app for a month or so now. Contacted summit support and was told they would figure it out and get back to me, but never heard anything back. I'd like to just be able to see all my accounts in one place again.
1 person found this review helpful