AlbanyGA311

I like the concept of the app and having one central hub from which to access city services. It would be great if this hub were also a single point of contact for communications with the city, especially now that everyone is working at home due to Covid. When I call Albany Utilities customer service, I leave a message requesting a callback and the return call can take anywhere from 3 hours to two days to receive. I'd like to be able to text or email departments through the app.

GSP location is not accurate, always have to tag the location.

The most under utilized app. I love it.