Roxanne Caldwell
- Flag inappropriate
- Show review history
Excellent,, don't want to ever be without this app. WONDERFUL!!!!!🥰 if you are having problems with a Samsung helper, just ask for a different one. Always opt for a live agent a it works best. In the last 30 years or so I have used this app, it had been 100% perfect even when I couldn't understand persons accent they were even professional and kind to fey me to one I could work with. If you weren't satisfied, possibly you aren't well versed with your phone, tablet or watch, or what ever it is,
63 people found this review helpful
Ness R
Garbage! Absolute garbage! I was having issues with my messages, particularly my group messages, constantly giving me errors when sending and receiving. Contacted support and they told me to download this app so that they could remotely work on the issue. Great, except it closed out twice midway through the remote sessions and I'm back to square one. So annoying! I'm close to saying forget Samsung/Android and going with iPhone. Text messages are a basic tool. It really shouldn't be this hard!!!
57 people found this review helpful
A Google user
- Flag inappropriate
- Show review history
This app is great I was having problems with my pictures when moving files to other folders I called samsung support and they informed me to download this app they were able to completely take control of the phone ( with permission first) which made everything so much easier not only because I had no idea what to look for but also because being so frustrated with everything I'm not sure if I would of been able to stay on the phone with a automated system or having to go into everything myself and explain it to the tech so it was a wonderful experience using this app and I highly recommend it to anyone . I'm not sure if my problem has been fixed yet but I was informed if it wasnt there are other options so samsung can restore everything. Great job samsung keep up the good work!
568 people found this review helpful