M W
Was fine for nearly 5 years, then a few months ago I changed to a new phone, it stopped sending me notifications when lunch money runs low. Ive checked the permissions etc on my apps settings and everything was off, I turned them on, it worked once, now doesn't (though permissions are still set to "allowed"). The app itself has no settings that I can find.
Isuz Limited
April 19, 2024
I'm sorry you're no longer receiving low balance reminders for lunch money. It's the school who control the sending of these notifications so please check with them that they still do this. If they do, logging out of the app and in again should resolve the issue.
Chesney Warwick
Not user friendly! Doesn't hold card details so you have to add them in every time you pay. It will remember details if you pay by transfer, but funds aren't taken from the account instantly. When you have multiple children you have to add to basket a payment for breakfast club, and after-school club, separately for each child! So instead of adding £100 and money being deducted from that, you have to add a payment for each child, for each club! It's time consuming and frankly, annoying.
Isuz Limited
April 23, 2024
Thank you for your feedback. You can top up your children's club balances in advance enabling the cost of the sessions to be deducted from the balance as you make the bookings.
Cecil Ashitey
There are some UX issues in this app that really need addressing: 1. When I'm making a school lunch purchase, it treats all the days I've chosen a meal as one block booking that needs to be paid in its entirety. It won't just book it and take the money off what is already held one day at a time. 2. I can't empty the basket, unless I log out and log back in. 3. If I try to highlight a word in a message the highlight is the exact same colour as the speech bubble, meaning it's invisible.
Isuz Limited
April 19, 2024
Thank you for your feedback. 1) When you confirm the booking the amount you need to pay will take into account the existing balance - please advise if this is not the case. 2) Swiping left will delete items in the basket. 3) We will bear this in mind for future updates.