MySelective

All my attempts to use this app are failures. It's a bug nest. Every few weeks, I try to use the desktop web, mobile web, and Android app to access my policy information. Not have I been successful. I get an error message with almost every tap or click. I understand that stuff breaks once in a while. But this feels like nearly every feature (even logging in or resetting password/username) is chronically unusable. I'm so sad.

Great company, good app. The only improvements I reccomend are: 1) Retain the biometric login during updating. I use biometrics to avoid memorizing complex passwords. Every update I have to reset me password, and it always at an inconvenient time. 2) Have the ability to include additional coverages when requesting a COI. I have to bug my agent for a COI every time I go to rent equipment. Being able to get that through the app would save so much time. Do those and you get the 5 star rating!

We have been Selective customers for many, many years. They are the best insurance company we have ever had for multi coverages. In the last ten years we have had a couple of auto claims and they were handled efficiently, quickly and met all our needs. I was glad to see the mobile app because I have my phone with me all the time, but my computer is at home. There have been a few times I wanted to see my coverage or look at costs when comparing policies with friends and it is flawless and easy to use. I don't understand the negative posts unless they have older phones, lack of knowledge of how to use it or an inferior cell carrier. Thank you for adding an app.