3.7
19.3K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Wherever you are, whatever you need: your subscription is literally in the palm of your hand with the My Swisscom App 24/7. Log in easily via the app using your fingerprint or facial recognition. Benefit from the following functions and more:

• keep an overview of regular costs, invoices and open orders
• modify subscriptions and products according to your needs
• 24/7 support with no waiting times thanks to the digital assistant Sam
• view the latest information about your subscription, orders and requests
• see your prepaid credit on your home screen as a widget or on your device with Wear OS with tiles and complications

Get the most from your subscriptions and products, for example:

• block calls to mobile and fixed network numbers
• set Internet-Box operating times whilst on the go or display WLAN password
• change contact data or report a change of address
• create and modify new TV channel list

Benefit in the app from:
• great prizes in the competition “Spin & Win”
• updates on service tips, offers and digitalisation topics

The My Swisscom App is available for Smartphone and Tablet to all residential customers with a mobile, fixed network or Internet subscription from Swisscom. The online Customer Center is available to our business customers: www.swisscom.ch/app
Updated on
Apr 8, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity, App info and performance, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.7
18.5K reviews
Michele Marchetti
January 1, 2024
Every time I need to login I end up considering stubbing myself with a sharp knife instead! And without login I cannot change settings. Please reconsider the login feature to prevent suicidal rate to increase. On Android try to setup internet lock, then login. The circular progress bar appears but the app never shows input text fields to login. Nor biometric reader. It simply goes back to the login button. That's frustrating. Update: it worked after removal and reinstall
2 people found this review helpful
Swisscom (Switzerland) Ltd
January 2, 2024
Hello Michele, thank you for your rating and review. I am glad to read you finally succeeded to get to your My Swisscom account after uninstalling and reinstalling the app. For any further assistance, we would be happy to help here http://tinyurl.com/4bd6jj63 I wish you a happy New Year and a nice day. Best wishes, Leyla
Saurav Aryan
April 14, 2024
Wasted my half an hour it keeps doing the same document verification again and again even if the verification was successful every time.
Swisscom (Switzerland) Ltd
April 15, 2024
Hello Aryan, we are really sorry to read you are experiencing issues with My Swisscom App. For further assistance, we kindly invite you to contact our customer support here https://www.swisscom.ch/en/residential/help/contact.html Have a good start to the week, Leyla, Online Care Team
Haus Sandokan
August 23, 2023
This was, in the past, a simple and usable tool to manage the mobiles. but now it seems to have gone to s*. Multiple login requests depending on the path taken thru the app/site. Login gets blocked/broken if protection is enabled in the browser. Widget on the home screen for product details doesn't work at all. Navigation in the product details screens is a joke (just how many screens do you need??), plus trying to go 'back' one screen can randomly take you to the home screen. Terrible UX too
12 people found this review helpful
Swisscom (Switzerland) Ltd
August 23, 2023
Hello Haus Sandokan, thank you for taking the time to share your comments. We are sorry to read you don't longer appreciate using My Swisscom App. Our developers work actively to improve the app and offer you the best user experience. We forwarded your feedback to be taken into consideration for future improvements. Have a good afternoon