Bill A
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I'd like to report an issue with both the app and website. I have a single active line on my account, and after I remove it then try to add it back to the same account later, it's failing. It sends a verification code to my phone to be added, I enter it correctly, but it's showing an error message "Device code verification is pending". I tried it several different times including with my friend's phone, unfortunately customer service couldn't help, so please try to fix it.
130 people found this review helpful
fuzzarifik
The app is just as frustrating as the Simple Mobile service provider, if that's possible. You are required to login every time you open it as if you had just downloaded it. Half the time it won't recognize the password entered, even if it is correct. Then will keep asking for login for everything you try to do in the app. Accessing My Rewards section is nearly impossible and once you get in, it will keep booting you back to Dashboard and login. Shop phones, add data and other options are hidden.
1,170 people found this review helpful
Angel Berry
It won't allow me to login to the app or the website. The app worked great, up until the update, except it never lets me use my rewards points to re-up my account. It always comes up that there is an error. I have contacted customer service many, many times and when they try to do it on their end they get the same error. It's so annoying. What is the point of having rewards points where you can use them to re-up your account with air time if you can't use them anyway!!! Please fix the bugs.
951 people found this review helpful