Joe Cebu
For some reason, call logs, contacts and sms msgs will not transfer after numerous attempts.Everything else worked fine. It kept telling me the connection dropped, but I know that wasn't the case. There were only 55 seconds left to finish. Could this be due to the fact that I did not yet activate the new phone? The transfer was from a Galaxy Luna J6 to a MOTO G Power. Every other file and document transfered properly.
43 people found this review helpful
Total Wireless
July 6, 2021
Hi Joe Cebu. We do apologize for the trouble that you have experienced using our service. To make this right for you, please chat with us live at http://bit.ly/2lFFpmo or text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. ^Ramel
A Google user
It won't work! The one time it allowed me to press the transfer button, it actually erased the contacts that transferred over when I transferred my phone number! I'm actually worse off after using this app than I started at prior to use!
42 people found this review helpful
Total Wireless
May 12, 2019
Dear Amber,
Could you please contact us via chat at http://bit.ly/2lFFpmo? We'd love to hear more about this issue in order to assist you. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. ^Mellannie
Denise Gamache
I had a few transferred, however, not all attempts work, and I lost interest in it. I do remember one or two that were quite easy. After that something interfered and my documents were deleted or something got them. I gave up..
10 people found this review helpful
Total Wireless
September 5, 2022
Hi Denise Gamache. We're sorry for this. Allow us to help. Kindly chat with us at http://bit.ly/2lFFpmo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. ^Jane