Andrew
DRC user here. Overall good experiences so far. The basics are covered well - good food, easy ordering, trackable, and reasonable customer service. Room to improve with the app interface, a little clunky at times. Delivery times vary, but this is probably because of Kinshasa, not Tupuca. To the developers - look at the Deliveroo app in the UK and take some inspiration on the interface and user experience!
A Google user
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I ordered food twice using this app. Both times from good restaurants with high ratings. The food arrived cold both times. First time it also arrived too late. The second night,delivery guy didn't have the change so I had to pay more for a service that I was not happy with at all. The food came without any receipts in both occasions even though on second night i had specifically asked to send me the receipt learning from the first night! All in all a very bad delivery system. Won't use it again
14 people found this review helpful
A Google user
Would give 0 stars if I could. 1) Bad service and non caring employees. 2) The food never arrives on time or hot as they never pick up the food when it's ready at the restaurant. 3) Shamefully, I heard from a restaurant owner that they are not paying the restaurants their due balance at the end of the month. 4) I recommend you use it if you want to die of hunger and get high blood pressure meanwhile. Horrible.
8 people found this review helpful
Tupuca, LDA
September 27, 2019
Hello Ryan,
Tnank you for your detail response. Could you please send us your order number so we can carefully investigate this situation? Were sorry for all the inconvenience that we have brought to you and we promise to fix it!