A Google user
The app works pretty well, havent had any issues with using my card on the app nor with it being able to pull up stops but only after I've looked up where I want to go on google maps to get the stop names. Also it's in English and I cannot for the life of me change it to Swedish which (as a swede) would make my life easier in finding the stops and where to go. I checked the settings and it does not have an general button to get to languages, only card settings. its highly frustrating.
7 people found this review helpful
Evelina Stankevičiūtė
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My first and only experience using this app as a foreigner and their customer service three times trying to sort the issue. Absolutely useless service, especially if you are not Swedish. I was not able to buy the tickets as it showed a payment error, then tried again with the same outcome, and then saw that I was charged whilst I was already on the bus, having paid for the ticket in person. I was not offered any refund and got randomly disconnected 2/3 times. No process for such claims either.
1 person found this review helpful
Márk Beregszászi
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The app regularly shows grossly incorrect information for arrival times of vehicles, not only the deviations coming from traffic, but even buses that simply do not exist, that never even come to the stop or ones that have already prematurely passed by the bus stop and are driving away, while still being marked as a coming bus. You will often wait for half an hour in the cold and rain because of the app feeding you false promises.
5 people found this review helpful