Z S
This app has been a waste of my time. The main reason I installed it was the use of mobile check deposit. Every check I've deposited with one exception has required resubmission. They always get kicked back for unusable image. When I spoke with customer service regarding one of them, I was informed the image they get is really blurry. Everything looks fine on my end but there's no way to enlarge the picture beyond thumbnail size for closer scrutiny. Not a knock on Velocity, just the app.
6 people found this review helpful
Velocity Credit Union
May 29, 2020
Hello Ash - We will look into the camera issue with mobile check deposit in our app. Please be patient while we investigate it. In the meantime, you can also visit a Velocity branch ATM to deposit a check. Please check our "locations" page for the "depositor" icon. Thank you for your membership.
A Google user
I've used this app for years w/out isue; however, since the last update the mobile deposit no longer works. I uninstall & reinstall & it will work once, then I have to unistall & reinstall again. this is a business account & if I need to deposit 10 checks, then I have to uninstall & reinstall the app 10 times. This is hardly efficient. Extremely disappointed & frustrated with this app. Even more disappointed in the lack of a timely response. Many issues have been reported w/out resolution!
7 people found this review helpful
Velocity Credit Union
January 23, 2019
Hi Tyson - We are aware of some issues with logging in on a Pixel. Please be patient while we resolve the issues with the app. I also passed your contact info along to our IT team and we will be in touch. Thank you.
Jerry Barr
My prior experience with the mobile app has been to date great. We have been members for more than thirty years, even before the current mobile app. This new update is scary. I am not sure if it is the app or business process which I believe the app is representative of. I tried to now use the old app, which I believed is the new app, but can't until I update. I started having problems right away. Why perform a major bank update in the middle of a pandemic where we can't talk without a 66 min.
2 people found this review helpful
Velocity Credit Union
April 14, 2021
Hello Jerry - We're sorry for any trouble the app has caused. Please uninstall all other versions and only download and use the latest version available. We recently updated the app and there may have been a glitch. Also, the system upgrade was planned before the pandemic. Using our app and online banking will help keep drive-thru wait times down.