My Virgin Media
3.8star
32.7K reviews
1M+
Downloads
Everyone
info
About this app
If you’re a Virgin Media customer, download the My Virgin Media app to make managing your broadband, TV, and home phone accounts smoother and easier. In a few simple taps control your account from the palm of your hand, wherever and whenever you like.
You’ll be able to:
- Check your broadband, TV and home phone package details
- See your latest bill amount, plus view previous bills and download them as PDFs
- Manage your Direct Debit details and make a payment
- Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home
- Check order or appointment details easily
- Find your account number and area reference quickly
- Explore exclusive offers and rewards with Priority from O2
Need a helping hand?
Broadband, TV and home phone customers can also tap to see relevant topics and conversations on the Virgin Media Community.
You’ll be able to:
- Check your broadband, TV and home phone package details
- See your latest bill amount, plus view previous bills and download them as PDFs
- Manage your Direct Debit details and make a payment
- Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home
- Check order or appointment details easily
- Find your account number and area reference quickly
- Explore exclusive offers and rewards with Priority from O2
Need a helping hand?
Broadband, TV and home phone customers can also tap to see relevant topics and conversations on the Virgin Media Community.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
3.8
32.1K reviews
Lori Batchelor
- Flag inappropriate
March 28, 2024
Can't access at all won't let me log on as doesn't recognise my email address , the same one they have just used to send documents to . What a joke . Increase in package by 25 % for a lower service . Can't use on demand or playback . Can't access the app... Can't speak to a human veing ... endless loop of text messages telling me to use WhatsApp or log in to the app . Totally disgusted so voting with my feet and leaving
Virgin Media
March 28, 2024
Hello Lori, we’re sorry you’re experiencing problems. So that we can help you, please can you raise an issue with us on https://virg.in/contactVM.
C W
- Flag inappropriate
April 6, 2024
Horrible interface, completely useless instructions and not worth the time or effort trying to find information. Every useful avenue is a duff link or button and their technical knowledge does not go beyond turn it on and off again.
Virgin Media
April 8, 2024
Hello there, we're sorry to hear you’re experiencing issues with the App. We'd like to look into this further for you so please update your review with as much detail as possible about the issues you are having. In the meantime these help pages may also provide some support: https://virg.in/conhelp
Jamie David Walter Ramsay
- Flag inappropriate
April 12, 2024
Was told by customer advisor when I called. To download this app, for the service I require. So...service I require was "Parental controls " on my HUB, so I could cut the WiFi to my teenage sons xbox iPhone and PC at night time. As he was overdoing it big time. She assured me three times during the call, that I can do this within this app. Just like EE and Sky broadband offer to there customers. Where are these connected devices and most of all where are the setting ability to cut/restrict wifi?
What's new
Improved Performance:
- Enhanced error handling for a smoother user experience.
New Feature:
- View estimated bills after kit installation for better budgeting.
Enhanced User Experience:
- Streamlined notification opt-in flow.
- Bug fixes and other quality-of-life improvements.
- Enhanced error handling for a smoother user experience.
New Feature:
- View estimated bills after kit installation for better budgeting.
Enhanced User Experience:
- Streamlined notification opt-in flow.
- Bug fixes and other quality-of-life improvements.
App support
phone
Phone number
+448456000070