Belen O
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After initially setting it up it will never reconnect via Bluetooth again. Also you can't reset your device without connecting to the app via Bluetooth. So it's this really frustrating charger that absolutely sucks. Updated: I have sent multiple emails (the only form of customer support they offer) and haven't received a response. You should respond to your emails as quickly as you respond to your negative reviews.
Hello Belen O.
We are sorry to read what you're experiencing with the connectivity of your charger. Could you please provide us with a case number we can check with the Technical Support, so we can ask them to please contact you as soon as possible? Thank you!
Piotr Ślatała
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Unhelpful customer support (very scripted, without the understanding of the issue, unlike for example Ecobee). No support for time of use billing (you can only specify fixed cost per kwh). Wallbox sometimes fails to save charging the history and it simply looses them. No graph of charge rate over time, like charge point. Notifications about "charging stopped" are inaccurate or missing. Overall, I wouldn't buy a wallbox charger again.
Hello Piotr Ślatała.
We're sorry to read what you're experiencing with your charger and the sessions. After checking on the system, the Technical Support is in touch with you and is assisting you remotely regarding the issue with your charger. Please follow the lasts steps on the email they sent you. Thank you!
Will Gouthro
Hello. I really hate not being able to access my charger unless I'm standing a meter away from it; it takes forever to connect, then typically tells me I need to flip to bluetooth to access the green settings. If I'm going to be standing right next to it, just put some controls on the device and forget wifi/bluetooth!
2 people found this review helpful