Fernando Lima
This has to be one of the worst product experiences of my life. I'm reviewing both hardware and app. My Soma 3 device will not charge beyond 50%, the touch controls are unresponsive and the worst of all it's slow and incredibly loud. No way to open the shades without waking up. The app is bare bones, I wish I had the option to slowly open the shades in the morning but it's not an option. There's still the issue of the device renaming your phone to be able to work which is not acceptable.
Milap Dubal
Getting the app to "connect" is glitchy. It works when you open the app, but shortly after stops. Firmware update is glitchy, the app says downloading and installing, but it never installs. Works poorly with large shades. They "slip" down with time. So when I open them via soma, it doesnt go all the way up, and if I close, it tries to force past the limit. There is a new slippage compensation feature...but since firmware update doesnt work, I cant use it. Why do you keep renaming my bluetooth!!
4 people found this review helpful
Wazombi Labs LLC
November 12, 2020
Hello Milap. Regarding the problem with connection - did you try to contact our support service? If not, please do so, and we will see what can we do. Secondly, about the slipping - are you using the plain cord version? Is the cord tight enough? Regarding the bluetooth problem - we are looking for the better solution. Sorry for the inconvenience!
Brad Nelson
If you're trying to figure out what's changing your Bluetooth device name to RISEAPPxxx, this is the app. It's quite annoying, and I can't see any way to change the behavior. Other than that, it mostly works, although it's not a great user experience. The Soma Connect functionality, in particular, is functional but very clunky. For the cost of the devices, I'd hope to see better quality in this app, but at least it's functional for me.
5 people found this review helpful
Wazombi Labs LLC
December 17, 2020
Hi Brad! We're sorry that your experience with our product wasn't so great. We're currently working on the issude with Bluetooth so it won't change the name of the device anymore. As for the SOMA Connect - have you tried to update it's firmware? We're constantly working to improve the product and make user experience better