Ronold Kline
I have worn hearing aids from different companies over the years and have found these to be very comfortable with a long recharge battery life. It is especially convenient to be able to customize the hearing aids using the easy to use app for different environments and functions (such as streaming music or using the external microphone). It really makes my listening experience more enjoyable.
3 people found this review helpful
Dale White
Did a new update happen? Because I followed all the instructions to the letter. At first, my right hearing aid would not connect. Now, the last three times, I've had to reinstall the app because neither hearing aide is connecting. I brought them to my audiologist 2 times, and they still will not connect.The last time they went back to Resound to rebuild them. And... It finds them. But it does not connect. What gives? This is a big steaming pile of BS.
10 people found this review helpful
Hey Dale, we sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.
Bob Arney
- Flag inappropriate
- Show review history
App is great - when it works. The problem is the app keeps randomly closing and disconnecting from the heating aids. I have uninstalled and reinstalled the app multiple times, cleared the cache, granted all permissions, and made all settings changes possible and nothing seems to work. Update 3/13/2024: I notified support and all they said was that my Motorola is not compatible and they would not be liable for any damage. With that I revised my rating to one star - no support and useless to me.
8 people found this review helpful
Hey Bob. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.