Sotiris Kouvopoulos
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I had some money in the wallet from a year ago, parked the car and started using it but the app is not able to verify my phone (token not sent), so I cannot top up, so now I cannot extend my parking ticket, now that I need it.
DAEM, -IT Dept.,
March 15, 2024
We are sorry you encountered this difficulty using the app. Please contact us at info@novoville.com or 213-0333929 to resolve the issue. Thank you very much.
Manos Panagopoulos
Many issues, which occur randomly and remain after each update. 1.App doesn't load, message "An error occured" appears. 2.Location is not working, like being disabled from the device, user has to find exact address and type it to proceed. 3.Map is showing location, but address bar remains empty, so you can't proceed and book a ticket. 4.App is always very slow. Replying with a phone number is not a solution. There is much feedback in all ratings to correct all bugs.
DAEM, -IT Dept.,
December 14, 2023
Thank you very much for contacting us. The problem you experienced with adding the address was a temporary issue that was resolved immediately. Regarding the rest of your comments, we will be very happy if you contact us at 213 0 333 929 or at info@novoville.com so that we can assist you further.
Anastasios Mavridis
Error in payment. Tried a couple of times without success. Also couldn't load my card from Google wallet, and no PayPal option
DAEM, -IT Dept.,
February 22, 2024
We are sorry to hear about this issue. The application does not include the option to load the wallet via Google Wallet or PayPal at this point. If the error in payment occurred while using an accepted payment method, please make sure to contact our customer support and send us a screenshot via email at info@novoville.com. Thank you very much.