サービス接遇検定 準1級2級 試験対策 アプリ

Although the important parts of the exam are taken up from the contents of the past main exam, some of the latest contents of the main exam may not be supported depending on the timing of taking the exam and taking the exam.

Popular qualification to acquire the attitude of service work and the technique of response
It is a learning app of "Service reception test quasi 1st grade 2nd grade".

----- Service reception test Functions of quasi 1st grade 2nd grade app -----

● Problem exercises
◇ 184 questions recorded
◎ Exercises for beginners are provided free of charge, and intermediate and advanced questions are charged.

◇ "Thematic" mode
When you select a theme to study, you can challenge the problem of that theme.

◇ "Miss problem"
Equipped with a function to extract and ask questions only for problems that were mistaken in the past. It is possible to overcome weaknesses efficiently. It was

◇ "Check problem" (bookmark)
You can call only the problems you have checked and challenge them repeatedly.

◇ "Test function"
You can challenge with 3 patterns of 10, 15 and 30 questions.
Since the questions are given randomly, you can easily challenge yourself as if you were playing a game.

● Lecture movie
◇ From the beginning
We will watch the lectures in order from Chapter 1.

◇ Choose a theme
You can also select the lecture you want to watch by theme.

----- Onsk service reception test quasi 1st grade 2nd grade application overview ------

● Lecturer in charge
Lecture / Question: Tomomi Ikari

● Number of exercises
184 questions recorded

● Chapter
1-1. Have the required requirements / brightness and integrity
1-2. Required requirements / Appropriate judgment and expression
1-3. Know the required requirements / grooming
1-4. Employee requirements / Have good sense and be honest
1-5. Employee requirements / Can take appropriate and coordinated actions
1-6. Understand employee requirements / cleanliness
1-7. Can take employee requirements / patience behavior
2-1. Understand service knowledge / significance of service
2-2. Service knowledge / Understand service functions
2-3. Understand service knowledge / service types
2-4. Understand employee knowledge / commercial activities / terms, economic activities / terms
3-1. There is social common sense / social common sense
3-2. Understanding social common sense / current affairs
4-1. Have an understanding of relationships / coping with relationships
4-2. Understand hospitality knowledge / customer psychology and be able to demonstrate abilities
4-3. Hospitality knowledge / general manners can be demonstrated
4-4. Can demonstrate hospitality knowledge / manners as a hospitality person
4-5. Know how to speak / treat terms
4-6. Can speak / speak as a receptionist
4-7. Can speak / present and explain
4-8. Appropriate clothing / receptionist
5-1. Can deal with problem handling / problem handling
5-2. Can deal with environmental maintenance / environmental maintenance
5-3. Can demonstrate ability in money management / money management
5-4. Understand about money transportation / remittance and transportation
5-5. Ability to understand and process social / courtesy work
6-1. Outline of the interview test
6-2. Basic behavior
6-3. Customer service response
6-4. Customer service

----- Service reception test What kind of qualification is quasi 1st grade 2nd grade? ------

"Learn service etiquette that can be used in various industries"
You can learn how to think about services and patterns of behavior, and acquire "cultivation of service mind", which can be utilized in various industries such as hotels, hospitals, financial institutions and apparel industry.

"Learn the basics of etiquette that can be used in daily life"
Service reception refers to "behavior that provides satisfaction to the other party." You can acquire general etiquette necessary for living a social life, not limited to work, such as language, worries, and relationships.

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