Febrian Syahlim
Service of delivery and instalment it's really ugly and very bad. They don't had time management, and customer must to follow they time and always late. I had bad experience off INFORMA instalment team, the come over 6PM and after he know i don't stay at my home (only my staf) he don't want to instaling and say don't bring the tolls. It's to stupid for me to trust INFORMA. Until today, i already deal with team INFORMA in before lunch time. They change to 3PM and not permission with me
2 people found this review helpful
Mike Woo Surfboards
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I purchased a pillow on December 7th, from Malang to be sent to Bali. It's January 2nd now and it still hasn't arrived. I asked for a tracking number from the JNE, but they are unable to provide it to me. As of right now, I asked customer service to cancel my order. I will update on how long this takes. **update** My pillow was delivered to me on January 3rd. A suggestion would be to have a quoted time frame for delivery on the Informa app with an automatic cancelation date. Tokopedia has this.
11 people found this review helpful
Kawan Lama Retail
January 5, 2024
Hello Mike Woo Surfboards, we apologize for the problems that occurred. We will make this a review to be able to provide even better services in the future. Thanks.
Setiadji Sunarsan
This is a very stupid application, so cheap thinking. Sending receipt can be done via email, which is fine. But redeeming point REQUIRES that OTP be sent via a whatsapp number. .. why not OTP via email. .. I know you want a WA number for marketing, free ... hey you are a big business , dont be so cheap ..
9 people found this review helpful
Kawan Lama Retail
January 2, 2024
Hai kak Setiadji Sunarsan, kami mohon maaf atas kendala yang terjadi. Hal ini akan kami jadikan review untuk bisa memberikan layanan yang lebih baik lagi kedepannya. Terima kasih.