Mozafar Hayder
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From 5 to 1 star, customer support is terrible. The only times I had issues that needed solving, I got back messages that are abrupt, irrelevant to what I am asking and have the air of someone who just doesn't want to help. Very disappointing for a service that was truly needed. Going back to WU. Old review: The app and its look could be improved but that's besides the point. The service is great and reliable, and it solved a big real problem for people.
24 people found this review helpful
A Google user
The worst app ever I used. After the transaction is done, it doesn't appear in the history/track section!! No other mean of confirming the transaction in process, neither email nor SMS. I have used it twice, the first time I had to call to update my track section. The second time almost 1 day and no update in the history. The good thing they are fast and trying to help. But as software engineer the app is a real mess.
10 people found this review helpful
Tarig Ahmed
Great simple to use app. It does the job. Just a few suggestions: - Please check the online Register link, i couldn't connect (16 May 2020).However, over the phone worked fine. - Ensure text is visible on customer feedback section, as the text was too bright. - Please add UK phone number also on Login page. Thank you for the great and quick service. :)
19 people found this review helpful
Altras International
May 16, 2020
With every new app version, we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.