ConnectNetwork by GTL

3.7
10.7K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send Messages, photos and videos to your loved ones, and (NEW) take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.




Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.



• Create and Manage your ConnectNetwork Account


• Make Payments and Deposits for ConnectNetwork services, such as:



o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)

o PIN Debit (Inmate Phone Account)


o Debit Link (Inmate Account for Tablet Services)
o Walk-In-Retail, a new convenient cash payment method


• Messaging (Email)



o View your Messaging inbox, send and compose messages, and save drafts

o Use your credit or debit card to purchase Message credits

o Add a photo or video attachment to your Message

o Depending on the facility, send credits to receive a reply
Updated on
Mar 12, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.7
10.3K reviews
Terry Phillips
March 25, 2024
Continuing to glitches all the time. Was fine till the outage on Saturday. Now, the app doesn't work properly. Messages in inbox, then not there. Same for sent and drafts. Really bad that they can't fix the stupid thing. So many people rely on this app to stay connected to family and friends who are incarcerated. FIX THE DAMN APP. Now it tells me the inmate isn't in my account, and I have to add them. I just sent two messages earlier. Get up and fix your app. This is really getting annoying!!!
1 person found this review helpful
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Regina Kendrick
March 25, 2024
I'm not receiving messages sent to me and my incarcerated loved one is having a hard time getting messages also. The app has been very glitch lately. It says I didn't have credits when I definitely did. It also drops calls when I get a call from the correctional facility saying no 3rd party calls allowed. Neither one of us are trying to add an additional caller. Please fix it. This is really their only line of communication to the outside world and it's as bad as sending a carrier pigeon.
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Brooke Varner
March 24, 2024
UPDATE: Its most recent app update has completely deleted my account!! Oh my...when I first downloaded it was great, now about 6 months in its horrible. Can't log in, changed my password, reinstalled several times. No response from support...very irritated. Still have 3 years to deal with this junk!! Weeks later n still the same issues, worked sort of for a minute now again im not able to login on app or online. Pops error report that disappeared before I can read it! Very very frustrating!!
90 people found this review helpful
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What's new

- Bug fixes