Chelsea Heller
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I use to really like it, but they had this big update that took ages. Since then, I can't trust what it says I have in my account, and things tend to show up all at once in a cluster after days. I've had to call to deal with overdraft fees because of it. On top of that their credit payment for their card went off app, then back on to loans, just making it confusing and getting rude about it when I called. Their statements also have been a issue and feels.like they just missed a step. It's a mess
7 people found this review helpful
One Nevada Credit Union
February 13, 2024
Hi Chelsea- We are sorry to hear of your negative experience. Please email us at chat@onenevada.org with more details of your issues. We'd love to help you troubleshoot.
Carisoul
Frustrated because the card controls option doesn't show anywhere anymore among other useful features. Most of the options are useless to me, I wish there was an option to manually confirm purchases because I got overdrafted over $200 unknowingly (I had some subscriptions I forgot about and didnt know i was charged for until i checked my account), and I couldn't turn that off because both the app and website don't have card controls or anything of the like. Very disappointed with the update
2 people found this review helpful
One Nevada Credit Union
November 6, 2023
Hey Carisoul - We are sorry to hear this and would like to help. Please email us at chat@onenevada.org so that we can find a resolution for you.
Brii Scofield
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Edit: Developer reached out and explained that in order to see transactions you need to enable KeepTrack. Having done that, I'm now able to see transactions without clicking on them individually. So there's that fix. Added 2 stars. Now, just waiting for them to update how long it takes to load everything. Original Review: So bad. The pages take forever to load. Nothing is intuitive or user friendly. This upgrade is a whole joke.
1 person found this review helpful
One Nevada Credit Union
July 10, 2023
Hey there - We are sorry to hear this and would like to help. Please email us at chat@onenevada.org so that we can find a resolution for you.