Mark Hungerford
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New bug makes app unusable: "Unexpected character encountered", so its impossible 2 login now. Reinstall did not fix. -- If app crashes while coupon in cart, U lose the coupon. Making me add items to my cart and view my cart in order to see the price and then delete items i can't afford? FLUNK. This is a huge hassle for those who are cost sensitive. Show the prices in the menu like other apps. Also annoying are the split coupons between in store and mobile. What is the point of this?
15 people found this review helpful
White Castle Management Co.
March 28, 2024
We'll look into this issue for you. Please send us a note at techsupportonline@whitecastle.com so that we can follow up.
Robert Winters
I downloaded the White Castle app hoping for convenience, but it's a complete disaster. It's like trying to navigate a maze blindfolded. Every attempt to place an order results in a glitch or error message. It's as if the app is actively trying to sabotage itself. Save yourself the frustration and just walk in and order the old-fashioned way.
3 people found this review helpful
White Castle Management Co.
March 28, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at techsupportonline@whitecastle.com. Thank you.
Aaron Kelsheimer
Broken. The app constantly crashes, fails to load coupons, and is impossible to check out. Got error messages saying I was attempting to place an order outside their business hours (I wasn't) and the mobile coupon available on the app was outside the date range (it wasn't). It often fails to load elements you need to interact with, such as selecting drive thru or to go, selecting date and time of pickup, and even the "checkout" button is not clickable, simply giving a pop up error message.
46 people found this review helpful